The Experience Economy
Whereas previous generations focused on their careers, possessions, and status symbols, it seems as though the currency of "what I can possess" is giving way to "what can I experience." In case you have not noticed, we are moving rapidly towards what many are calling "an experience economy." Supply and demand economics infused with advancements in technology has perpetuated extreme competition in just about every market.
How do businesses differentiate? How do we measure success in our careers, and more importantly, in our lives? How do we define happiness and the feeling of being content that we are all continuously searching for? The answer lies in the quality of our experiences. We have all heard the phrase "quality time"; spending QT with our families and significant others has always been important in the pursuit of happiness. But is happiness something we pursue, or something we experience? When we experience happiness, we experience the joy of life in the present moment. It is not something we can hold onto and possess, but rather a discovery within our being in which we appreciate the moment, the feeling of being happy, and become grateful for that particular moment or experience to be part of our life.
This thirst for happiness, or positive experiences, is now driving our decision making. The cars we drive, the communities we live in, the jobs we take, the places we shop, and the service providers we hire. In most cases, the quality of the experience matters more so than price, potential salary, or the perceived value. Consumers have demonstrated these trends in the market loud and clear (think Apple, Disney, Zappos, and Perch). Businesses and service providers now fully understand the power and principles behind the experience economy and how they need to change their way of doing business to adapt and thrive in the new economy.
At Prevost Construction, we have been focused on providing an Amazing Customer Experience on every project for several years. It is a different way of doing business and is much more than just "amped up customer service." It's a people-centric way of approaching each situation, each customer interaction, and a style of doing business that supports and generates long term relationships based on trust and respect. Old school values with new school applications. That is what we are about at Prevost. We invite you to check us out sometime when you are ready to have an amazing customer experience